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FAQ

Opening hours

What are the Museum opening hours?

The Museum is open from Tuesday to Friday from 9:30 to 17:00.
On Saturday and Sunday from 10:00 to 17:00.
The Museum is closed on Mondays.
Ticket sales close at 16:00.
The Museum closes at 17:00, from 16:45 visitors are asked to leave.
 

Is the Museum open every day?

No, the Museum is closed on Mondays.
We are closed on 01.01, 01.05, 01.11, 11.11 & 25.12.
On 24 and 31.12, the Museum closes at 15:00 (final entry at 14:00).
 

How much time should I allow for a museum visit?

Allow about 90 min for a visit. If you want to see everything, you'll spend half a day to a full day.
 

Tickets 

What are the rates and can I get a discount on the entrance fee?

An overview of our rates and discounts can be found here.
 

Is museum free of charge on the first Wednesday or Sunday of the month?

No, the Museum is not free of charge on the first Wednesday or Sunday of the month.
 

Can I buy tickets at the welcome desk?

Yes, you can buy tickets at the welcome desk or at the kiosks located at the entrance of the Museum. However, as the number of tickets available per time slot is limited, we recommend you book your tickets in advance.
 

I bought my ticket online, but I did not get a confirmation. What do I do now?

First check your Spam folder, then contact our Reservations department: reservations@kmkg-mrah.be
 

Accessibility

Where is the Museum located?

The Museum is located at Parc du Cinquantenaire 10, 1000 Brussels. 
 

Which are the nearest public transport stops?

By train: stations Schuman and Merode are within walking distance of the Museum. There is a direct metro connection from Brussels Central station.

By metro: Lines 1 and 5 – stops at Schuman (shortest distance) or Merode.

By bus: Lines 22, 27, 80 – stops at Gaulois; Line 61 – stops at Merode

By tram: line 81 – stops at Merode
 

Can I park in front of the museum?

Local authorities decided to make the Cinquantenaire Park car-free. As a result, only tour buses and people with reduced mobility can use the Museum car park. An overview of the nearest car parks can be found here.

Is the Museum wheelchair accessible?

Yes, wheelchair users (and push chairs) can use the entrance on the right hand side of the steps to the main entrance. Ring the bell to announce yourself, a guard come to your assistance. Once inside, all galleries are easily accessible.

 

Collections

What kind of collections does the Art & History Museum have?

You can find an overview of the Museum's collections in the galleries here and in our online catalogue Carmentis.
 

How can I contact the curators of the collections? 

You will find the curators' contact details at the bottom of each of the Museum's collections pages.

 

Exhibitions

What exhibitions are currently on at the Museum? 

You can find out about our current, past and future exhibitions on this page.
 

Cloakroom

Is the cloak room free of charge?

Yes, the cloakroom consists of lockers. Ask for your token at the welcome desk.
 

What should I store in the cloakroom?

Large bags, backpacks and umbrellas should always be stored in the cloakroom.
 

Group visits

Do I need to book in advance if I come with a group?

Yes, larger groups (more than 15 people) must always book their visit in advance, even when not booking a guided tour. Bookings can be made via this webform.
 

Do I need to order tickets in advance?

Groups of up to 15 people are not required to purchase tickets in advance. Booking advised if you want to visit at your preferred time.
 

Do I have to pay in full upon booking?

Group reservations must be paid in advance.
 

Can I cancel my ticket?

No, tickets cannot be reimbursed or exchanged.
 

Can I get an invoice?

For group bookings, you will receive a booking confirmation where you will be asked to transfer the fee for the guide and the entrance fees. Only government organisations can pay by invoice after sending an official order form. No invoices can be issued for ticket purchases via the welcome desk, kiosks or online ticket shop.
 

I would like to book a guide, how many days in advance should I do this?

You should book a guided visit or workshop at least three weeks in advance. You can book via this webform.
 

Can I take a guided tour?

Yes, we organise guided tours and workshops on request. Look here to see what’s on offer and for practical information. As an individual visitor, you can join an introductory tour. Check the calendar for dates and themes.
 

Museumshop

Is access to the museumshop free of charge?

Yes, you can visit the museumshop without buying a ticket.
 

What are the opening hours of the museumshop?

The museumshop is open during Museum opening hours.
Tuesday - Friday: 9.30am - 5pm
Saturday - Sunday: 10am - 5pm.
Closed on Mondays, 01/01, 01/05, 01/11, 11/11, 25/12.
 

Can I order online?

We do not have a webshop, but you can always contact the museumshop for more information by sending an email at museumshop@kmkg-mrah.be or a phone call to +0032 (0)2 741 73 62
 

What can I find in the museumshop?

The museumshop has a wide selection of specialised and general publications to complement the Museum’s collections and temporary exhibitions. On top of that there is an extensive children's corner, jewellery, glassware, ceramics, textiles, plaster casts and all kinds of knickknacks.
 

Can I buy plaster casts from the Museum's plaster cast workshop?

Yes, a selection from the plaster cast workshop is offered for sale. For customised orders, take a look here.
 

Do you offer a loyalty card?

Yes, ask for your loyalty card on your first purchase.
 

Restaurant

Can I have something to eat or drink at the Museum?

No, there is currently no restaurant at the Museum. There are dining facilities in the surrounding European quarter and around Merode.
 

Image Studio

Can I order a (digital) photo of my favourite art work?

Yes, you can order photos via this webform. Visit the online catalogue Carmentis for more information on the museum piece.